HOW IT WORKS

Arrival Times

Each week the cleaner may have different clients in different suburbs so appointment times will vary from week to week. We can provide you with a 1-hour time window for which we expect the cleaner to be there (e.g. 10am-11am). The earlier your appointment is, the more accurate the arrival time estimate is.

It is the clients responsibility to provide the cleaner with safe access to their property at the booked time. If you need to be there in person then please feel free to get in touch a day before the appointment to confirm their arrival time. Please refer to our Cancellation Policy if you're unable to provide a cleaner access for your booking.

Due to unforeseeable factors such as traffic, parking and prior cleans taking longer it means we're unable to give exact arrival times and thus operate with a 1 hour time window for the arrival. If requested, the cleaner can text you as they depart the previous clean to give you a short warning.

Payments

Payments can be made via Cash on the day, Bank transfer however funds next to show before the clean or via Credit card and invoice can be paid via Pay Pal

Cancellation Policy

1. More than 24hr notice = No charge

2. Less than 24hrs notice = $50.00 charge

3. Arrival, No Access = Full charge

Thatcher's Home Services provides access for customers to independent cleaning professionals.

Using Thatcher's Home services is subject to the Terms & Conditions outlined on our website and this How It Works page.

All appointments are bound by our Terms & Conditions and this is referenced in all communications sent between Thatcher's Home services and our clients.